1. What types of products do you sell?
We specialize in selling unique and handmade home decor items. Our products range from Bronze Glass Lazy Susans with beveled edges and tempered glass to Coffee Tables with classic wood bases and contemporary black/grey glass tops. We offer exquisite pieces that add sophistication and a touch of elegance to any living space within your home or Patio.
2. How long do I have to return or exchange an item?
Our return policy lasts for 7 days. If 7 days have passed since your purchase, we cannot offer you a refund or exchange.
3. What are the conditions for a return?
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that the item needs to be faulty to be eligible for a return.. Are there any items that cannot be returned?
5. How do I initiate a return?
Please do not send your purchase back to us without creating a claim. You must first email us to create a return request and obtain a claim number. Without a claim number, your return will not be eligible for a refund or exchange.
6. What are the conditions for a refund?
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed and applied to your original method of payment within a certain amount of days.
7. What if I haven't received my refund?
If you haven't received your refund yet, we recommend checking your bank account first. Then, contact your credit card company as it may take some time for the refund to be officially posted. If you've done these steps and still haven't received your refund, please contact us at handmadebyamericans.com.
8. Can I exchange an item?
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please send us an email at firstname.lastname@example.org
9. What is your shipping policy?
We offer free tracked shipping to various regions. The estimated delivery times are as follows:
|Region||Free Tracked Shipping||Estimated Delivery Time|
|UNITED STATES||✔||7 - 25 Business Days|
|EUROPE||✔||9 - 27 Business Days|
|✔||15 - 27 Business Days|
|ALL OTHER COUNTRIES||✔||17 - 35 Business Days|
Please note that shipping is often quicker than the listed times. Orders undergo verification, tailoring, quality check, and packaging before being dispatched within 24 hours. Tracking numbers will be sent via email after a short processing period. If you do not receive your items within 4 weeks, you are eligible for a full refund or reshipment. Please contact us for further assistance.
10. Do you guarantee item delivery?
Yes, we guarantee item delivery or your money back!